The Human Performance Evaluation Process: A Resource for Reviewing the Identification and Resolution of Human Performance Problems (NUREG/CR-6751)

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Publication Information

Manuscript completed: September 2001
Date Published: March 2002

Prepared by:
Valerie E. Barnes, Brian C. Haagensen
Performance, Safety and Health Associates, Inc.
P.O. Box 30
Boalsburg, Pennsylvania 16827

John M. O'Hara (Contributing Author)
Human Factors and Performance Analysis Group
Energy Sciences and Technology Department
Brookhaven National Laboratory
Upton, New York 11973-5000

Isabelle Schoenfeld and Eugene A. Trager, NRC Project Managers

Prepared for:
Division of Systems Analysis and Regulatory Effectiveness
Office of Nuclear Regulatory Research
U.S. Nuclear Regulatory Commission
Washington, DC 20555-0001

NRC Job Code W6528

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Abstract

The Human Performance Evaluation Process (HPEP) is a resource for U.S. Nuclear Regulatory Commission inspectors to use when reviewing licensee problem identification and resolution programs with regard to human performance. Part I provides a step-by-step process for reviewing licensee effectiveness in identifying, analyzing and resolving human performance problems. Part I also addresses the challenges in identifying and investigating human performance problems, describes three root cause analysis techniques, and discusses characteristics of effective corrective action plans. Part II is comprised of the HPEP Cause Tree and Modules. The Cause Tree is a screening tool for identifying the range of possible causes for a human performance problem. The Modules describe frequently identified causes for human performance problems and provide examples. Part II is intended to support the evaluation of licensee root cause analyses for human performance problems identified in Part I.